Refunds and Returns

Returns

Most of our products are made to order. Goods purchased online may be exchanged within a 10-day period of receiving delivery. Only goods received in their original condition will be exchanged.

If there is no physical defect or fault with the product and the exchange is based on style, finish or size, then a collection fee will be applicable and delivery fees will not be credited. You can contact us for any return queries at info@tuskstudio.co.za.

Damages

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
• You are responsible for checking pieces upon delivery. If your order was damaged during transit, please email us (info@tuskstudio.co.za) within 24 hours of delivery receipt.
• Please include photographs of the damages before completely removing or discarding the packaging and wrapping.
• If these instructions are not followed accordingly Tusk Studio cannot assist you with repairs.
• Tusk Studio will consult with the couriers, after which we will repair the furniture to the best of our abilities, at no additional cost, and if deemed necessary, we will replace the piece(s).
• Please ensure that pieces are securely wrapped before we schedule collection for return.
• Failure to follow will void liability.

Actionable Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

Please note it can take some time for your bank or credit card company to process the refund.